Returns & Exchanges
• Please request a return or exchange within 15 business days of receiving your order.• Items must be unused, with the original tags and packaging.
Refunds
• Refunds will usually be sent back to your original payment method.
• Original shipping fees are not refundable.
• Please allow up to 10 business days for your refund to be processed after we receive your return.
Final Sale & Discounted Items
• Final Sale items and gifts with purchase cannot be returned or exchanged.
• Sale, discounted, and promotional items are not refundable, but may be eligible for an exchange or store credit.
Defective Items
• If your item arrives damaged or defective, please contact us within 7 days of delivery.
Price Adjustments
• Price adjustment requests must be made within 5 days of the shipping date.
Questions?
• Email: online@citron.net
• Phone: 310-458-6089
• Tue–Fri, 11:00 AM–5:00 PM PST
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS, REFUNDS, AND EXCHANGES
How do I return?
1. Visit our Start Return/Exchange section on our home page.
2. Enter your order number and email address to start. Follow the instructions and select the items you want to return.
3. Once your request is approved, you will get a confirmation email with shipping guidelines.
4. Citron will provide a return label for a single return or exchange request. Customers are responsible for return shipping costs on any subsequent returns.
If you wish to exchange or return a product for the second time, you must place a new order and return your current item for a refund.
Please note: CITRON CLOTHING is not responsible for items not received due to shipping issues during transit.
What items are returnable?
• Within 15 business days from date of receipt of garment(s).
• In unused and re-sellable condition.
• In the original packaging with all the tags intact.
What items are non-refundable?
• Final sale items cannot be returned, exchanged, credited, or refunded.
• Gifts with purchase cannot be returned, exchanged, credited, or refunded.
• Gift cards are non-refundable but can be exchanged or converted to store credit.
• Sale or discounted items (including promotional offers) are non-refundable but can only be exchanged or converted to store credit.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants.
Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
• Refund to the original payment method.
• Refund to store credit (if applicable).
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received, it will go through our Quality Control Department for inspection, and you will be notified via email.
You will also be informed about the approval or rejection of your refund request.
My question is not addressed…
If you have any queries regarding return or refund, reach out to us at online@citron.net or 310 458 6089.
Customer service is there to help you Tuesday to Friday, 11am to 5pm PST.
